A Droplet is our name for a reward point. We call them Droplets because we worked them out to be equivalent in value to an average drop of one of our products. This anchors them to something real, which makes them that much more fun.
To get started, all you need is a store account - we take care of the rest! 😊 Click the "Droplet Rewards" widget in the lower right hand corner (it's a 🎁 icon on mobile devices) to earn Droplets in exchange for social sharing, referrals, purchases and reviews!
When you're ready to spend, you'll use the widget to redeem your reward, which creates a coupon code to enter on the checkout page. And that's it!
Answers to Common Questions
Q: Do I have to remember a code, or save something?
A: You don't have to do a thing. We save everything on our end; any time you make a purchase we add a Droplet per dollar spent (more if you are on a higher VIP tier) and any time you leave a product review we add 50 Droplets per review. Likewise any time you use the "Reward Yourself" widget to social share or to generate a referral we save everything for you! In this way it's much easier than discount codes.
Q: Will I know when I earn enough Droplets for a new discount or free product?
A: Yes! In addition to being able to easily check your Droplets using the "Reward Yourself" widget in the lower right corner, we'll also send a little reminder to the email address associated with your store account - that way you'll never miss an opportunity.
Q: Do Droplets expire?
A: No, they never expire! In addition to social sharing and referrals, you'll earn Droplets for every purchase you make, so don't forget to either sign up before you buy, or create a store account at checkout!
Q: What's the difference between Droplets and standard discount codes?
A: Most importantly, Droplets accumulate. While there's no way to use multiple discount codes at checkout, Droplets will pool into ever-greater numbers and ever-greater discounts and free products.
Q: I have Droplets, how do I redeem them?
A: Once you have 100 Droplets you can claim your first reward (of course you can always choose to save them up). To spend Droplets: If you're not logged into your store account, you will need to log in first. Then, click the floating widget in the lower right corner. From there, click "all rewards," and you'll see the word "redeem" next to any reward you are eligible for. Simply click the "redeem" button and copy the coupon code provided, then enter it as your discount code at checkout. You can apply one code per checkout. Note that if you don't enter the code at your next checkout it will be saved for you to use at any future purchase.
Q: When can I use the Droplets that I earn from store purchases?
A: On top of social sharing, you earn 1 Droplets per $1 spent (this number increases to up to 3 Droplets per $1 spent in our highest VIP tier). As soon as you check out, those Droplets will be credited and can be used towards your next purchase.
Q: I used two different email addresses so now I have Droplets under two store accounts. Can I combine them from both store accounts?
A: For security reasons we can't combine store accounts. We encourage you to use an email address you plan to have for a long time when you sign up, that way you never need to worry about lost Droplets.