Orders cancelled prior to shipment are refunded at no cost. Products leave our lab (located in Fort Walton Beach, Florida) via USPS within two business days of date of purchase (but usually within one). You will receive a tracking number when your product ships.
We make it easy. If you have a problem with a product, simply return it to: Ladyloved, 646 Anchors St. Unit 1, Fort Walton Beach, FL, 32548 and e-mail us at email@example.com so we know to expect it. Once received, we'll provide a full refund less our actual shipping costs. Want to make a partial return (example: one item out of a set)? No problem, we'll process those too!