Orders cancelled prior to shipment are refunded at no cost. Products leave our lab (located in Fort Walton Beach, Florida) via USPS within two business days of date of purchase (but usually within one). You will receive a tracking number when your product ships.
We make it easy. Unused products may be returned to: Ladyloved, 33201 Browns Landing Rd., Seminole, AL, 36574 and e-mail us at firstname.lastname@example.org so we know to expect it. Once received, we'll provide a full refund less our actual shipping costs. Want to make a partial return (example: one item out of a set)? No problem, we'll process those too! We do not offer returns on opened or partially used products.